Select whether you have previously received a payment and/or concession card from Centrelink. If you do not know, please select the 'Unsure' option.
If you answer 'Yes', you will be asked to provide your Customer Reference Number (CRN). You can still answer 'Yes' if you do not know your CRN.
This number is printed on your Concession Card and on all correspondence sent to you from Centrelink. Format of this number is 111 111 111A.
When you claim a pension, benefit, allowance or service from Centrelink you must prove your identity if required. You must establish your identity by providing original documents (not photocopies) from Centrelink's approved list.
We may also use any documents you provide for proof of identity to help us verify your age, residency, income and assets if needed.
When you claim a pension, benefit, allowance or service from Centrelink you must prove your identity if required. You must establish your identity by providing original documents (not photocopies) from Centrelink's approved list.
If you only have one legal name, e.g. 'Jane', you will be unable to continue your claim online as you must complete both Family and First name fields to be able to proceed.
Please call Centrelink on 132490 as soon as possible to discuss your claim.
You can also download the claim forms and information from this page, complete the forms and return them to a service centre. You can return your completed forms in person, by mail or by having a nominated person return them for you.
This is the name that appears on any of your official documents and legal papers. This will be the name shown and used by Centrelink
Select your title from the dropdown box.
You must enter your family or last name in this field. For example, if your name is Katie Jane Citizen, enter Citizen as your family name.
If you don't have a family name please see Important Information.
You can enter blanks, hyphens and apostrophes, but not consecutively. You cannot type a blank, hyphen or apostrophe first. For example, 'Oshea cannot be accepted but O'Shea can.
You must enter your first name in this field. For example, if your name is Katie Jane Citizen, enter Katie as your first name.
If you don't have a first name please see Important Information.
You can enter blanks, hyphens and apostrophes, but not consecutively. You cannot type a blank, hyphen or apostrophe first. For example, 'Oshea cannot be accepted but O'Shea can.
You can enter your middle name in this field. For example, Katie Jane Citizen, enter Jane as your middle name.
This field is optional.
You can enter blanks, hyphens and apostrophes, but not consecutively. You cannot type a blank, hyphen or apostrophe first. For example, 'Oshea cannot be accepted but O'Shea can.
A suffix follows a person's full name and provides additional information about the person. It indicates that the individual holds a position, educational degree, accreditation, office or honour. Examples of suffix could be:
This is the date you were born. Enter your date of birth as dd/mm/yyyy (that is, day, month, year).
Select either Female or Male.
Select the 'Yes' option if you have, or you have ever had, any other names.
Please indicate if you are of Aboriginal or Torres Strait Islander origin.
This question will not affect your payment. If you do answer, the information will help us to continue to improve services to Aboriginal and Torres Strait Islander peoples.
If you are an Aboriginal or Torres Strait Islander and studying full time or part time, you can claim ABSTUDY instead of Youth Allowance or Austudy.
If you wish to continue claiming Youth Allowance or Austudy, select the 'Save' or 'Save and Continue' button.
To claim ABSTUDY you can telephone Centrelink on 13 2317 and ask to have an ABSTUDY claim form posted to you or you can pick up a form at any service centre.
A person of Aboriginal descent who identifies as Aboriginal and is accepted as such by the community in which he or she lives.
A Torres Strait Islander is a person of Torres Strait Islander descent who identifies as a Torres Strait Islander and is accepted as such by the community in which he or she lives.
An Australian South Sea Islander is a descendant of the original South Sea Islanders who arrived in Australia in the late nineteenth century and who identifies and is accepted as such by the community.
This is an optional question which you do not have to answer.
Last Updated March 2010